Last updated: 9 July 2026
These terms govern your use of CallAnswer247's call answering and virtual receptionist service. By signing up, you agree to these terms.
CallAnswer247 answers incoming calls to a phone number you forward to us, greets callers in your business's name according to the greeting and settings you configure, and — depending on your plan — transfers calls to your team, takes messages, and books appointments directly on your connected calendar.
You're responsible for keeping your dashboard settings (greeting, transfer contacts, FAQ answers, calendar connection) accurate and up to date, and for the accuracy of the business and contact information you provide at signup.
Subscriptions are billed monthly or annually in advance via PayFast, and renew automatically until cancelled. Each plan includes a set number of calls per month; calls beyond that allowance are billed at the per-call overage rate shown on our pricing page at the time. Prices are in South African Rand and may be updated from time to time — we'll give you notice before any price change takes effect for your account.
The Pro plan's multi-location call routing and multiple calendars/departments features cover up to 3 business locations or departments per account. Businesses needing more than 3 locations should contact us about the Enterprise plan, which is sized to your specific setup.
You may cancel your subscription at any time from your customer dashboard. Cancellation takes effect at the end of your current billing cycle, and you won't be charged again after that. We don't provide pro-rated refunds for partial billing periods.
Fees already paid are generally non-refundable, except where required by law or at our discretion in cases of a verified service fault on our part.
You agree not to use the service for unlawful purposes, to route calls that violate any applicable telecommunications regulations, or to attempt to disrupt or reverse-engineer the service.
We work to keep CallAnswer247 available and reliable, but — like any telephony and internet-dependent service — we can't guarantee uninterrupted uptime. We're not liable for missed, delayed, or mishandled calls caused by factors outside our reasonable control, including network outages, third-party provider failures, or incorrect configuration in your dashboard.
To the maximum extent permitted by law, CallAnswer247's total liability to you for any claim arising from your use of the service is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including lost business or lost calls.
We may update these terms from time to time. If we make material changes, we'll notify you by email or through your dashboard before they take effect.
These terms are governed by the laws of the Republic of South Africa.
Questions about these terms? Contact us at legal@callanswer247.com.