Privacy Policy

CallAnswer247 is the trading name of Garreth Taylor Enterprizes (Pty) Ltd, registration number 2020/124358/07. The company is the responsible party for personal information described in this policy unless it processes caller information only on a customer’s documented instructions.

Our address is Vredekloof Road, Cape Town, 7560, South Africa. Privacy enquiries may be sent to admin@callanswer247.com or made by telephone at 021 891 4394. Our Information Officer is Pierre Basson and may be contacted at the same email address.

Depending on how you use the website and service, we may collect:

• website-enquiry details, including your name, business name, email address, telephone number, message and consent record;
• account, identity, authentication, security, onboarding and support information;
• customer business information, operating hours, greetings, FAQs, routing instructions, transfer destinations, message recipients and service preferences;
• caller information, telephone numbers, call dates, times and duration, call metadata, messages, transfer attempts and outcomes, and appointment details;
• package, subscription, billing, service-minute usage and payment-related records; and
• technical and security information reasonably needed to operate and protect the website and service, such as device, browser, session, access and diagnostic information.

CallAnswer247 does not routinely record customer calls at launch. The service may process call audio in real time to understand and respond to callers. Operational information such as call details, messages, transfer outcomes and appointment information may be retained.

We receive information directly from customers when they enquire, create or manage an account, configure the service, communicate with us or use support. We receive caller information when callers contact a number handled through the service. We may also receive operational information from the service providers used to deliver call handling, hosting, authentication, email, calendars and related functions.

We process personal information to:

• respond to enquiries and provide, configure, support and improve the service;
• answer and direct calls, take and deliver messages, and manage appointments according to customer instructions;
• create and secure accounts, authenticate users and prevent misuse;
• administer packages, subscriptions, billing, usage and service communications;
• maintain operational records, investigate incidents and resolve complaints or disputes; and
• comply with legal, accounting, regulatory and security obligations.

We process information where it is necessary to enter into or perform a contract, comply with a legal obligation, protect a legitimate interest of CallAnswer247, a customer or another person, or where valid consent has been given. Where we act as an operator for customer caller data, we process that information under the customer’s lawful instructions and the applicable operator agreement.

We share information only where reasonably necessary for the service, legal compliance or protection of rights. Operators and service providers may include providers of website and application hosting, databases, email delivery, telephony, automated receptionist processing, calendars, security, support and payment services when applicable.

These providers may process information only for the contracted purpose and under applicable confidentiality, security and data-protection obligations. We may also disclose information when required by law, a lawful authority or legal process, or where reasonably necessary to protect rights, safety or the integrity of the service.

Some service providers may operate or store information outside South Africa. Where personal information is transferred across borders, we take reasonable steps to use providers and arrangements that offer an appropriate level of protection as required by POPIA, including contractual and technical safeguards where appropriate.

We use reasonable technical and organisational safeguards appropriate to the nature of the information and the risks involved. These may include access controls, authentication, encryption where appropriate, restricted administrative access, monitoring and supplier controls. No system can provide absolute security.

We retain information only for as long as reasonably required for service delivery, legal, accounting, security, record-keeping and dispute purposes. Retention periods differ according to the information, purpose and applicable obligations. Information is deleted, anonymised or securely placed beyond use when it is no longer reasonably required.

Subject to POPIA and lawful limitations, you may ask whether we hold personal information about you, request access, ask us to correct or delete inaccurate, irrelevant, excessive, outdated, incomplete, misleading or unlawfully obtained information, object to certain processing, or withdraw consent where processing depends on consent.

Send requests to admin@callanswer247.com. We may need to verify your identity and may retain information where the law or a legitimate operational requirement permits or requires it. You may lodge a complaint with the Information Regulator (South Africa). Current complaint channels are available on the Regulator’s official website at inforegulator.org.za.

The website and account areas may use cookies or similar technologies that are necessary for security, authentication, session continuity, preferences and reliable operation. Where non-essential technologies are introduced, we will provide any notice or choice required by law.

We may update this policy when our service, legal obligations or processing practices change. The revised policy will show its effective date and material changes will be communicated where reasonably required.

Questions and requests may be directed to Pierre Basson, Information Officer, at admin@callanswer247.com, by telephone at 021 891 4394, or by post to Vredekloof Road, Cape Town, 7560, South Africa.